Deltek Global Support
Optimize your Deltek Investment

Deltek Global Support provides world-class technical support and superior product maintenance services that keeps your business up-and-running by helping to protect and extend the life of your Deltek investments.

Deltek Global Support is what you would expect from a mature organization with an excellent reputation: qualified, responsive and reliable with a commitment to providing timely, high-quality service. Our commitment to superior service also ensures that you have access to skilled experts and a wide range of first-rate tools for ongoing support — giving you immediate access to critical information, when and how it's needed.

Why Support?

With Deltek's comprehensive support and maintenance plan you can:

• Maximize the full capabilities of your Deltek application(s) while decreasing your total cost of ownership
• Leverage our skilled Technical Support Analysts to diagnose and efficiently resolve your Deltek application and technical issues
• Quickly access Deltek Global Support via telephone and the Web to quickly reach the right resources when you need help

Support Advantages

Our experienced, well-trained Global Support Analysts are available worldwide during normal business hours to answer questions about the application and technical operation of your Deltek software. An active maintenance agreement with Deltek Global Support also entitles you to receive valuable information and materials, including:

• Software updates to ensure that your mission-critical applications are current
• Instant 24x7 access to our searchable support KnowledgeBase to provide anytime, anywhere information
• Unlimited access to our online e-Support site that offers supplemental documentation, tools and tips, and direct access to Deltek Support Analysts
• FREE year-end WebEx training sessions to provide you with the latest "how to" product information
• Periodic e-Bulletins to keep you informed, and more!

Expert Resources

Our Global Support Team consists of over 150 extensively trained Deltek Support Analysts who understand the unique needs of Deltek customers in project-based business of all sizes. Deltek Support Analysts ensure your operation's success by immediately resolving critical issues and our knowledgeable team of professionals can assist you with:

• Basic product installation questions and technical support for all Deltek products
• Resolving application system messages
• Helping you identify and resolve network and performance-related issues

Customer Satisfaction Focus

Our customer satisfaction statistics speak for themselves...

• Quarter over quarter, Deltek clients have given us a 92% satisfaction rating compared with the industry norm of 78% as measured by the Software Support Professional Association 2005 Benchmark Study
• In a 2004 survey administered by Walker Information, Deltek Global Support was rated as a Leverageable Strength by our customers
• Over 95% of Vision and Costpoint customers maintain an active support & maintenance contract with Deltek due to their high satisfaction levels